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COMPLAINTS PROCEDURE
1. The Buyer may submit complaints to the Seller regarding the Agreement.
2. Complaints should be submitted electronically using the contact form available in the Store or in writing to the Seller's address. A properly submitted complaint should include at least:
a. the Buyer's first name, last name, address, and email address,
b. the date of the Agreement constituting the basis for the complaint,
c. the subject of the complaint, specifying the Buyer's request,
d. all circumstances justifying the complaint,
e. the receipt or invoice confirming the purchase.
3. The Seller may refuse to process the complaint if the information provided by the Buyer is insufficient to process the complaint, including determining the Agreement to which the complaint pertains or contact details for the Buyer.
4. The complaint should be processed within 14 business days of the Seller receiving a properly filed complaint.
5. The Buyer will be informed about the resolution of the complaint via e-mail or traditional mail.